Office Policies

These policies help patients understand how our office operates and what to expect before, during, and after treatment.

Appointments

Your appointment time is reserved only for you. Appointments must be confirmed within twenty-four business hours of the scheduled time or they may be canceled.
If you need to cancel, you must do so with at least twenty-four business hours’ notice by calling or emailing the office.
Late cancellation fees are $100 for follow-up appointments and $200 for new patient appointments. Late cancellations or no-show fees are automatically applied to the card on file.

Emergency Appointments

If you have a life-threatening emergency, call 911 or go to the nearest emergency room.
Our office is not equipped to manage psychiatric or medical emergencies on site.
For urgent matters that cannot wait until the next business day, email contact@mybiomental.com to request a callback.

Exclusion Criteria and Things to Consider

We do not provide legal evaluations and may decline disability paperwork at the physician’s discretion.
If you have several systemic illnesses or are above the age threshold our office advises, we may recommend a psychosomatic or geriatric psychiatry specialist.
Patients taking multiple controlled substances and unwilling to consider other options should seek a more accommodating office.
We do not accept Buprenorphine candidates who plan to take tranquilizers such as Xanax, Klonopin, or Ambien together with treatment.
We do not accept Buprenorphine candidates who are planning to obtain or currently hold a medical marijuana card.
If you are seeking ADHD treatment without prior evaluation or prior treatment history, we advise completing a psychological evaluation first.

Duration and Nature of Treatment

Psychiatric and substance use treatment typically involves regularly scheduled bi-weekly or monthly appointments. Stable medication management visits may be spaced one to three months apart.
Patients are expected to maintain at least one annual physical exam and blood work twice a year and coordinate those visits with their primary care physician.
If you stop scheduling follow-up visits for 120 days or establish a pattern of missed appointments, you may be considered discharged from the practice.

Prescription Refills

Medication changes and refills are handled during regular appointments during business hours.
We do not accept pharmacy refill requests for controlled medications and we do not replace lost or stolen controlled prescriptions.
If a refill or new prescription is handled outside of an appointment, a $25 service fee may apply.

Medical Records

Medical records may be requested and sent if approved.
Fees are compliant with Florida statutes: $1 per page for the first 25 pages and $0.25 per page thereafter.
The patient is responsible for any records fees not paid by the requesting party within 60 days.

Drug Screen Policy

Your physician may order drug screening at any time if it is clinically necessary, including upon admission and randomly during follow-up visits.
If you refuse required testing, you may not be seen and prescriptions may not be renewed.
In-office drug tests have a $25 fee. Confirmation testing through an outside certified lab may create additional patient responsibility if insurance does not cover it.

Telepsychiatry Policy

Telepsychiatry is provided through a HIPAA-compliant platform with audio and video capabilities.
New patients may be offered an in-person or telehealth initial visit. Follow-ups are typically telehealth.
You must be a Florida resident and physically present in Florida at the time of your appointment.
You are responsible for having reliable equipment, a private location, and updated contact information.
Your provider may require in-person monitoring, lab work, or drug screening when needed.

General Inquiries

For general questions, use this form and our team will follow up. Ready to start care as a new patient? Please complete the new patient request.